Dreamland takes a responsible approach with regards to policies and procedures for all guests visiting our venue for live music, events and our seasonal amusement park. We aim to maintain a consistent approach to meet and exceed the expectations of the Equality Act 2010. Dreamland welcomes guests with disabilities, together with their companion, carer or personal assistant. We aim to provide clear and accurate information to help guests with accessibility requirements plan and enjoy their visit.
If you have any questions, please contact us via email [email protected]
We are committed to creating a safe environment to ensure the health, safety and welfare of all staff and visitors. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for reasons we feel compromise the safe use of that ride or attraction.
We are committed to providing an accessible and inclusive experience for all. We recognise the importance of ensuring our attractions, services, and facilities are welcoming for everyone, including those with disabilities or additional needs. This policy outlines the support available to help all guests.
We are proud to partner with Nimbus Disability, who now process all essential companion wristbands eligibility through their access card scheme.
You will be able to submit a free application for a Dreamland Digital Access Pass (DAP), via Nimbus. As part of this, you will need to provide relevant evidence in order for Nimbus to allocate the symbols that represent the barriers you face. This lasts for 3 years, so once you have applied and it’s been approved, that’s it!
You will also have the option to upgrade to an Access Card which is £15 for 3 years and can be used at Dreamland as well and thousands of other events and venues around the UK and beyond!
To access these services, you must complete the application with Nimbus Disability at least 7 days before your visit. Nimbus will assess your needs based on the supporting documentation and information provided during the application process and determine your eligibility for a free Essential Companion Ticket.
To apply for a free Dreamland Nimbus Disability Access Card please follow the link: https://app.accesscard.online/apply/dreamland-margate/form/
If you already have a valid Nimbus Access Card or a Dreamland DAP with a “+1” or “+2” symbol, you simply need to present this to a member of our team at the Main Token Booth on the day of your visit, and the team will be happy to assist in providing you an Essential Companion Wristband.
Please be aware we no longer accept other forms of documentation for eligibility for Essential Companion Wristbands. All details will be handled securely by Nimbus Disability and any questions on eligibility must be discussed with them. For more information on the Nimbus Access Card or to get in contact with the processing team, please visit the Nimbus Disability website: https://www.accesscard.online/
Please note, the Essential Companion Scheme applies only to amusement park rides and attractions and does not extend to event tickets, extras, or group tickets currently. For further details or to discuss specific needs, guests are encouraged to contact Nimbus Disability directly for expert guidance.
We are committed to providing a welcoming and inclusive experience for all guests, including those with disabilities. We offer various support services to ensure everyone can enjoy our attractions follow the link to our Accessibility Policy and our Accessible Partner Nimbus Disability.
Nimbus are the company behind the innovative and award-winning Access Card, which is improving the lives of tens of thousands of disabled people every year – enabling them better access to entertainment venues.
Nimbus is also one of the UK’s leading providers of disability-related training and consultancy for business and organisations.
If you require additional support during your visit, the Nimbus Access Card system allows you to request an Essential Companion Wristband. This enables one or two companions to join you for free, depending on eligibility. To check for eligibility, check the Nimbus Disability Website
Present your Nimbus Access Card with the “plus 1” or “plus 2” symbol at the Ride Token Booth to receive your wristband. If you do not have a Nimbus Access Card, please apply in advance following the link. Please be aware you can apply for a free Dreamland Digital Access Pass which can only be used at our park, or you can purchase a £15 Nimbus Access Card which is valid for three years across over 2000 Attractions and Venues Worldwide.
If you don’t have a Nimbus Access Card, we still aim to assist you. However, for a smoother experience, we recommend applying in advance. Same-day applications may take longer to process. All guests requiring an Essential Companion Wristband must apply via the following link.
Yes, you can bring your own wheelchair or mobility scooter to the park. However, we do not provide rentals, so please plan accordingly. The park features a mostly accessible environment with some uneven gravel paths at points. If you would like further clarity please feel free to contact our Guest Services team at [email protected]
Yes, accessible toilets are available at various locations across the park to ensure comfort for all guests including the Undercover Areas and the Main Food Court by our Scenic Stage.
Yes, assistance dogs are welcome throughout the park but cannot be taken on rides for safety reasons. They must remain under control, on a lead, and be supervised at all times. Please ensure all assistance dogs are registered and have the necessary documentation.
Guests with dietary needs or allergies should speak with a member of our Food & Beverage team for advice and alternative menu options.
While we don’t have a dedicated car park, there are accessible spaces at Arlington Car Park nearby less than 0.2 miles from the entrance, offering easy access to Dreamland.
For any accessibility-related assistance, please contact a member of our Guest Experience Team at any time, or email us at [email protected] before your visit.
Yes, you can still enjoy many of our attractions. Some rides may have specific accessibility requirements, so please check with our Ride Operators for guidance. If you need assistance.
Dreamland is a standing only venue, unless otherwise specified for individual events. It is important to review our FAQ’s and terms carefully before making the decision to purchase a ticket for one of our events. Dreamland cannot be held responsible for any damage or injury caused by attending an event that may not be suitable to individual disabilities or existing injuries. If you have any questions or concerns, please speak to a member of the Dreamland team or Dreamland’s authorised ticket provider, before purchasing tickets.
Dreamland has four main event areas, The Scenic Stage Arena, Hall by the Sea, The Ballroom and the Roller Room. All areas with the exception of the Scenic Stage Arena, are indoor venues.
All of Dreamland’s venues are accessible for wheelchairs. If you need assistance when visiting, then you’ll find members of the Dreamland Team on hand, and they will be happy to help.
There are accessible platforms available during events on the Scenic Stage and in Hall by The Sea, please note these areas are restricted by numbers and must be pre-booked. Accessible tickets, both General Admission and Accessible Platform are only available through Dreamland’s website and our authorised ticket providers.
Dreamland offers two types of accessible ticket options. Accessible tickets are available on a first come, first served basis via Dreamland’s website and Dreamland’s authorised ticket providers only.
Accessible Ticket Definitions:
General Admission Accessible + Companion
This is a ticket giving access to the event general admission area. These tickets are sold in pairs but priced as one ticket. This means there is a complimentary ticket for a personal assistant or companion. These tickets do not give access to seating, or the accessible platform.
Accessible Platform + Companion
This is a ticket giving access to the accessible platform. These tickets are sold in pairs but priced as one ticket. This means there is a complimentary ticket for a personal assistant or companion or carer. There is space on the platform for wheelchairs and some seating is also provided.
When either accessible ticket option is purchased, the buyer will need to bring proof of eligibility with them to the event and show this to the team on entry. The forms of proof the team will be looking for are listed below:
A certified NHS letter from your doctor or consultant clearly stating why you are eligible for an accessible ticket.
A letter from a professional body (e.g. Nurse, Bupa Healthcare Advisor etc) clearly stating why you are eligible for an accessible ticket.
A DLA, DWP or PIP letter stating you are entitled to an accessible ticket.
A National Carer & Disability card or Nimbus Disability card.
Please note that Blue Badges are not accepted as proof of eligibility.
Outdoor Scenic Stage Arena
The majority of the Scenic Stage Arena and surrounding outdoor area is paved with flat surfaces and paths, although loose pea shingle is used in certain area. If you require additional assistance do not hesitate to ask a member of the Dreamland Team.
Indoor Venues
Hall by the Sea is accessible by either the stairs or a lift adjacent to this area.
The Ballroom is accessible and is located on the ground floor of Dreamland.
The Roller Room is accessible and is located on the ground floor of Dreamland.
Please note wheelchairs are not available to hire at Dreamland, we therefore advise you to bring your own. If you require additional assistance, we ask you contact our Guest Experience Team ahead of your visit on [email protected]
Assistance Dogs are permitted providing there is sufficient documentation, and the assistance dog is trained and registered. Assistance Dogs are not permitted in ride queue lines or on rides. The Assistance Dog must remain with a party member and kept on a lead at all times.
Babies at Live Music Events
The majority of indoor and outdoor live music events at Dreamland have age restrictions. Parents and guardians are asked to carefully read the individual event information prior to booking tickets and consider if an event is suitable for the child they wish to bring. We cannot admit anyone caring for a baby at live music events that have an age restriction of 14+ or above.
We urge parents / guardians / carers to carefully consider the suitability of any live music event for the baby in their care. Loud noise levels can affect babies hearing, as their ear canals are not fully developed, and they should not be subjected to levels over 60db.
Babies are welcome at events categorised as All Ages Welcome, but they must wear ear defenders and are not permitted in close proximity to stage areas.
Dreamland cannot permit prams, carriers, pushchairs, so babies must always be carried throughout their time in the venue. Babes in arms do not need a ticket, but tickets must be purchased for children aged 2 years and older.
Here are some things to consider if you are thinking about bringing a baby to an event at Dreamland:
Baby changing facilities are available in the various toilet facilities around the Dreamland site. We do not offer bottle warming facilities or pram / buggy storage.
We want you to have a great time at Dreamland and will do all within our power to ensure a safe and pleasurable visit.
For full details and maps of how to reach us, please see the ‘Plan Your Visit’ section of our website dreamland.akaagencies.com/visit. Alternatively, you can plan your journey by car or public transport using websites such as www.travelinesoutheast.org.uk or www.theaa.com/route-planner/index.jsp – simply enter your postcode and ours (CT9 1XJ) to get directions.
The Arlington Car Park offers a limited number of accessible car parking for guests with a Blue Badge. Please note there is a short distance of 400 meters to the main Dreamland Entrance. Parking is charged as a daily flat rate of £10 and must be paid for all parking spaces, including accessible spaces. Please be aware that this car park is managed by SMART PARKING and controlled by ANPR cameras. This means that an image of your registration number is taken as soon as you enter the car park. A subsequent image is taken as you exit the car park on to the main road, so please ensure you have paid for ample time, as Smart Parking will issue a penalty charge notice (PCN) for overstays.
Please note that during events it can take more than 15 minutes to exit the car park so please allow enough time on your parking ticket to avoid a PCN.
We are always looking for ways to improve the service we provide our guests, so please contact us if you have any comments or suggestions about this access statement or anything else that you think would improve your experience at Dreamland.
Contact Information
Address: Dreamland, Marine Terrace, Margate, Kent CT9 1XJ
Email: [email protected]
Website: dreamland.akaagencies.com